What I do at my job is evil.

I help propogate the myth that computers are easy for everyone.

I help people who were raised in the ‘gimme’ generation think that they are right to be upset because they don’t know enough about the tools that they are using. I let them think that this is our fault, when it is truly theirs.

By not actively combating the widespread idea that “the customer is always right” even when the customer is abusive, drunk, or in desperate need of an English class or three, I am contributing to the problem.

By accepting unrealistic measurements for my job, I am perpetuating the “would you like fries with that” soul-sucking environment that permeates most call centers. I, and most of my co-workers, are over-qualified. An effective environment would leave us free to do our job, and only punish us for when we are not. We are not interested in incentives, toys, gift certficates, temporary rewards, or free shit that you got from the TV side. We are interested in getting the respect and trust to do our job without being minutely dissected at every level. We are human, we are good at our job, or you wouldn’t have hired us. Most professionals are reviewed every six months, not every two weeks. This is a suggestion.

By working for a broadband internet company, I am placing importance on instant gratification, which only creates problems.

I am evil because I need to pay my bills. How depressing.