Strike two against Banfield Pets (). I finally got some time and motivation to call the number that they left in my last post (here) to speak about the $150 they ripped off from us.

Guess what? Standard customer service queue. Not a direct line to a human.

They took my money, they are NOT taking my afternoon. I will give them one more chance. They can contact me at any of the means available on my profile page to speak to me directly. I would advise them to read the actual complaint before contacting me, so that they are at least moderately familiar with the situation.

Who thinks they’ll actually follow through?