In which the grand saga comes to a conclusion. I hope.

After my last phone post, I called HTC support.  The hold time was very short, and the tech on the other end of the line was polite, reasonable, and friendly. Kudos to their call center, wherever it’s located. I explained my situation to him, and also explained that I had a friend with the same phone and the same update, but was not experiencing the problem. The tech said that he had the same phone that I did, but it didn’t sound like he used it as much as I did. I let him know that my friend likely doesn’t use hers as much as I do, either. So, he admitted that it might be something that he had not yet stumbled upon, but that he couldn’t verify because it hadn’t happened to him.  I expected this sort of response. I asked if there was a way to remove HTC Sense, and drop back to the default Android launcher.  He said that there was not.  I asked if there was a way to upgrade to HTC Sense 4.0, and he said that there was not, unless I wanted to upgrade to one of their new HTC One phones.  I said that I did not. I liked my phone quite a bit, except for this crashy-crashy stuff that kept happening. (That’s a technical term.) He suggested that rooting the phone was an option.

I was not expecting that response.

I wasn’t ready to void my warranty just yet, and I let him know. He apologized for not having another option (like I said, polite), and I thanked him for his time. T-Mobile was my next stop. The carrier modifies the phone as well, even if it is just to add a few non-removable apps.  So, the next time that I was at the mall‘s T-Mobile kiosk to pay the phone bill, I happened to be dealing with my favorite techy sales rep. Nikki reminded me that I wanted to ask about my phone, and so I popped the question. Er. Asked the question. And then I followed it up with a guess that it might be hardware related, since others weren’t experiencing the same issue that I was. He countered, saying that a hardware problem should be causing more issues than just making Sense crash. I agreed, and was worried that we’d once again come to an impass. I let him know that HTC had suggested the possibility of rooting the phone.

He was not expecting that response.

He asked me if I’d tried a custom launcher. I hadn’t, because I was under the impression that you had to root to replace the launcher. Not so in Ice Cream Sandwich. He asked if he could install an app called Apex Launcher, and spent a minute or so showing me how to customize it.

See, Sense still handles the lock screen, the incoming calls, things like that. Apex replaces Sense as the app that gets called when you press the home key, or when you back out of your apps. So Sense is still handling everything that it was doing right, and is no longer being asked to do the things that were crashing it. It’s still sucking down the memory as it runs in the background, but Apex doesn’t add to that load very much. On top of that, Apex has a snappy response, mimics Ice Cream Sandwich‘s look and feel well, and is far more stable than Sense was.

In the end, I’m just as happy with my selection in phone as I was when it was running Android 2.3, and am glad that I can leave it in its Otterbox instead of having to deal with hardware replacements. With that said, I’ve decided that my future purchases are likely to be the bare-bones Android models. They tend to get their updates first, and don’t have unnecessary add-ons that just get in the way of using the phone.

Do you ever run into problems like this with your phone? Is my experience typical or rare? Do you ever get a solution that lets you be satisfied with the way your pocket tech works, instead of eternally frustrated?