It’s amazing the mood swing when a customer calls you a genius seven times in a row.

Seven.

For sitting on the phone while she uninstalled her firewall.

Huh.

What I do at my job is evil.

I help propogate the myth that computers are easy for everyone.

I help people who were raised in the ‘gimme’ generation think that they are right to be upset because they don’t know enough about the tools that they are using. I let them think that this is our fault, when it is truly theirs.

By not actively combating the widespread idea that “the customer is always right” even when the customer is abusive, drunk, or in desperate need of an English class or three, I am contributing to the problem.

By accepting unrealistic measurements for my job, I am perpetuating the “would you like fries with that” soul-sucking environment that permeates most call centers. I, and most of my co-workers, are over-qualified. An effective environment would leave us free to do our job, and only punish us for when we are not. We are not interested in incentives, toys, gift certficates, temporary rewards, or free shit that you got from the TV side. We are interested in getting the respect and trust to do our job without being minutely dissected at every level. We are human, we are good at our job, or you wouldn’t have hired us. Most professionals are reviewed every six months, not every two weeks. This is a suggestion.

By working for a broadband internet company, I am placing importance on instant gratification, which only creates problems.

I am evil because I need to pay my bills. How depressing.

I’ve found that Adium is a superior multi-server IM client for Mac OS X. Proteus abandoned 10.2 in their new build, without notifying anyone except in their forums. Not on the download page, not on the FAQ page, nowhere. So, bye-bye Proteus.

I’ve found that I am sick again. It’s been coming gradually, and I’m not surprised. No echinacea tea to drink, but plenty of other tea, now that has moved in. She caught the whatever it is from me, and is already over it. Sometimes I envy her immune system.

I’ve found that I’m too out of it to drive tonight, so no IPM for me. Sorry . Sometime soon.

I’ve found my apartment becoming a home, thanks almost entirely to the efforts of the aforementioned Benny. Her friend () donated a boatload of kitchen stuff, which we desperately needed. We’ve even found a way to make more space in the kitchen. A wooden shelving unit we call pantry for short. I took pictures. Even the computer room is coming together. She moved the shelves around, and moved the copier onto the bottom shelf. I put the second (third?) printer on the shelf above the copier, next to the one currently shared by the mac and PC. Her machine already has its own printer. One per computer, it seems. :)

I’ve found editing Chapter 17 difficult. It needs attention.

I’ve found an addiction to this novel, Jennifer Government. I think I’m going to go and read it before she has to return it to . :)

just called to get her cable modem install set up, and when she was transferred to me, they were like, “There’s a Cheryl Bradshaw on the line for you.” For the life of me, I still think of her as a Trevino. TREVINOC THE UNHOLY!! Anyway, that was cool.

I have a new icon that’s pretty spiffy.

should have a new copy of the script for his issue, all edited with direction hints and such.

I have this new feeling of accomplishment. Also, smoked turkey sandwiches calling my name from the lunchroom fridge. *shakes fist at the clock*

More to come, I’m sure.